The Help Desk Company

Respond quickly to customer needs

Automatically route calls to the right person, whether they’re in the office or on the road. Employees don’t have to wait by the phone, and all callers and customers receive the same VIP treatment, every time.

Reach customers and colleagues easily—from almost anywhere
Take and make customer calls away from the office. Calls can be automatically routed on a Voice-over Internet Protocol (VOIP) line, helping you avoid exorbitant long-distance rates.

Add new phones and users quickly
An average PC user can add and manage up to 50 users — with no special phone training or additional license fees

 

Response Point features at a glance

Adding New Employees

• Scales to 50 employees (with no additional license fees).
• Setup configuration wizards make changes easy.
• Auto discovery of new phones.

Voice and Call Routing

• Ring all the phones in a particular department for quick access.
• Manage call logs effortlessly through e-mail.
• Park, retrieve, and forward calls.

Mobility

• Call forwarding for employees on the go.
• Voicemail to e-mail forwarding.
• Office Outlook contact integration.

Customer Responsiveness

• Take and make customer calls away from the office. Calls can be automatically routed on a Voice-over Internet Protocol (VOIP) line, helping you avoid exorbitant long-distance rates.
• Transfer calls easily between employees or departments.
• Pop-ups reveal details about callers.
• Voice-enabled Automated Receptionist provides fast, professional response 24x7.