Services & Solutions

We Offer Better Ways to Manage Your IT Costs

Technology exists to support an organization and this infrastructure is essential to success and growth. We understand that everyone’s IT support needs are different and for this very reason, our process is to start a conversation and learn about your company and how you use technology on a daily basis. Based upon your network needs and budget, we craft a plan specifically for you.

Business Care Programs

You have more important issues to deal with than your computer network. Our comprehensive and fully managed approach ensures that your network runs at peak efficiency and reliability levels that your business demands, allowing you to focus on your business, not your technology. Security, networking, data protection and user support – we handle it all for a single, predictable price and assure you peace of mind.

These managed service plans are the ideal solution for organizations that demand the utmost in network reliability and quality service but hiring a full-time network administrator is not the solution. We operate as your virtual IT department at a fraction of the cost of hiring and managing full-time staff and you sacrifice nothing.

Software Subscriptions

At a bare minimum, all businesses need to ensure their data is secure and truly recoverable and also protect their systems from the perils of the Internet. We make it easy to protect your assets with our monthly software subscriptions that are affordable, fully scalable and more importantly, administered and managed by us, eliminating your worries.

  • ThreatCare – Protects your systems against viruses, spyware and hackers with an all-in-one integrated defense.
  • MessageCare – Screens emails for spam and viruses and provides additional email server security because all messages are first scanned for threats before being delivered to your server and should your server be down, emails are spooled so you don’t lose critical communications from your customers.
  • Offsite Backup – Creates backup of your organization’s critical data at a secure offsite location that is stored in redundant facilities.
  • RapidRecovery – Business continuity software that offers fast and reliable disaster recovery for your business. It provides bare metal recovery of the operating systems, applications and critical data so you have an exact online backup of your system and data at any point in time.

Traditional Support Models

  • Services-on-Demand – Traditional technical support for an organization that is experiencing a problem with their server, workstations or other facet of their network. We provide the same high-level assistance to resolve your issue and bill it at an hourly rate.
  • Blocks of Time – Purchasing blocks of support time works well for many organizations and helps you budget your spending. At the bare minimum, it enables your IT coordinator to seek assistance with the confidence that services are paid for up to a certain level.

Hardware and Software Purchasing

We are partnered with the industry’s best manufacturers and software developers. If your organization is ready to make some IT investments, you can outsource your purchasing support to us. We are resellers for HP, Microsoft, Cisco, Xerox and others. Here are some examples of the types of products we offer:

  • Windows Small Business Server
  • Windows 2008 and Windows 2003 Server
  • Exchange Server
  • SQL Server
  • Desktops and Laptops
  • Firewalls
  • Network Switches
  • External Hard Drives and NAS Devices
  • Microsoft Operating Systems
  • Microsoft Office
  • SharePoint
  • Xerox Multi-Function Network Printers
  • Cisco IP Telephony Equipment

But how much does it cost? It’s more cost effective than you would think! Contact us to compare services and monthly prices.

Powerful and flexible technology solutions from The HelpDesk Company deliver exactly the reliability and performance you need to get the most out of your business technology investment.

Solutions from The HelpDesk Company are easy, quick, and economical to implement.

Get started right here.

Areas Covered

We provide a range of Computer Support, Network Services and IT Consulting in Richmond, Henrico, Glen Allen, Midlothian, Chesterfield, Chester, Ashland, Williamsburg, Petersburg, Colonial Heights, Bowling Green and Carmel Church.

Local experts who can visit on-site: Richmond Computer Support, Henrico Backup and Data Recovery, Glen Allen IT Consulting, Midlothian VoIP and Phone Systems, Chesterfield Network Services, Chester Email and Spam Protection, Richmond Network Security, Glen Allen Computer Support, Henrico IT Consulting, Midlothian Offices Moves and Cabling, and Chesterfield Network Services.