Business Care Support Packages: Basic, Select, and Complete

Three Better Ways to Manage IT Costs

The HelpDesk Company offers IT support that makes sense. We offer a business partnership with three Business Care support packages, designed to fit your individual network's ongoing needs, for more predictable budgeting and service.

Basic Business Care

Our Basic Business Care plan provides regular proactive care and discounted support for your business tech needs. It’s perfect for companies who are ready to grow, but don’t have an internal IT manager.

Basic Business Care features the following:

  • Guaranteed 4 Hour Response Time
  • Discounted Remote Support
  • Discounted Onsite Support
  • Weekly System Updates for Servers & Workstations
  • Weekly Performance Tuning of Employee Workstations
  • Daily Disaster Recovery Planning & Management
  • Industry Best Practices
  • 24/7 Early Warning Dashboard
  • Monthly Report Card
  • Ongoing Tech Asset Management

Select Business Care

Need more time to focus on your business (and not your computers)? With Select Business Care, you’ll receive everything our Basic Business Care plan provides, plus free unlimited remote support and a dedicated Chief Technology Officer to manage everything from your tech vendors (phones, copiers, etc.) to new technology advice and support, business efficiencies, and life cycle planning.

Our Select Business Care plan is designed for small and growing businesses and includes:

  • All of the Basic Business Care Features
  • Guaranteed 2 Hour Response Time
  • Free Unlimited Remote Support
  • Primary Microsoft Certified Professional (MCP)
  • Designated Chief Technology Officer (CTO)
  • Technology Vendor Management

Complete Business Care

Would you prefer to leave everything to us? For one low monthly flat fee, our Complete Business Care plan provides you with everything that comes with our Basic and Select Business Care plans, plus free unlimited onsite support.

Complete Business Care means you save the most – money, time, productivity, and more than few headaches – without having to lift more than your finger to dial us when you run into trouble. And even that should be rare because our tech engineers will be working behind the scenes on your behalf 24/7 to keep your network and computers up and running, and fix problems before they affect you.

This plan works best for:

  • Growing businesses
  • Businesses relying heavily on technology
  • Businesses where employees’ time and productivity are especially valuable
  • Businesses with more than one location
  • Businesses using more than 10 hours a month of onsite support

But how much does it cost? Click here to compare services and monthly prices.

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