IT that works for you

teampic-aboutStarted in 1998, The HelpDesk Company is a complete technology solution provider built specifically for companies with 5 to 25 employees. We are 100% committed to making sure business owners have the most reliable and professional IT service in Richmond. Our team of talented IT professionals can solve your IT nightmares once and for all.

We’re a great IT solution for the vast majority of companies out there. As business owners give us consideration, they often ask questions like these…

Is The HelpDesk Company a good fit?
We’re a perfect fit for companies with 5 to 50 employees. At that size, your network has become pretty complex, and your need for help can be a burden as a “second” job for someone on your staff. Our goal is simple: we’ll make your technology work the way it’s supposed to, and you won’t have to fight for attention when you need help.

What kind of risk and obligation am I facing?
Since we invoice on a monthly basis, your exposure is very small — you can cancel our service whenever you want. You’ll save money by signing an annual contract, but even then, you can cancel with a 90 day notice. Remember, we’ve been in business for 18 years, and we’re successful without holding customers hostage.

I’m tired of slow response. What makes you different?
We hear that a lot, because nothing is more frustrating than wasted time and lost productivity. The HelpDesk Company is different. We start by simply answering the phone. Won’t that be refreshing?!? And since we use sophisticated diagnostic software, we can quickly identify potential problems. In fact, more than 95% of our support is handled remotely, so you don’t have to wait for someone to show up.

How come problems take two or three tries to get fixed?
That sounds like sloppy work to us and that shouldn’t be. We collect information over time as we perform support, so we’re not guessing – and if there’s a subsequent issue, it can be solved quickly so you can get back to work.

I never know what my bill is going to be. Can you protect me from surprises?
Yes, our BusinessCare program includes unlimited remote support for everyone at a fixed price. And we also have enough experience to be able to estimate projects accurately.

Why don’t companies like yours focus on prevention?
Well, many of our competitors don’t because they can bill for coming back. But we’d rather keep clients. So we carefully monitor security and performance tune your network so you’ll have way fewer issues and outages. Simply put, we’d rather focus on policing rather than firefighting, and that keeps clients happy and coming back.

It kills me to see my people frustrated and unproductive. Can you really help?
We feel your pain. IT is a tremendous tool for getting things done – but it has to work. So we tune your network and PCs so they perform faster, and we can help you eliminate Internet distractions, too. Perhaps most important, we’ll keep you free from viruses and malware that kill speed and productivity.

I keep vital confidential data – for my company and my clients. Will it be safe?
Security threats are everywhere, so it’s sensible to be concerned. But The HelpDesk Company can back up your data hourly; we even do test restores weekly to further ensure your data is recoverable – and your virus protection is updated multiple times a day. And, we go one step further by approving and pushing critical security bug fixes every week.

Can you do anything to reduce my costs?
You bet! There’s no charge for our virus protection software. What’s more, you’ll enjoy a longer life cycle, and we can arrange for unlimited support, too.

Sounds good, but I’m sick of changing support vendors. How are you going to finally give me peace of mind?
We promise you’ll see a difference in the first 30 days. We know, it takes a bit of a leap of faith, but we actually deliver, and you’ll see that immediately. Remember, we’ve been doing this for 18 years, and we’ll make sure you no longer feel like you’re being held hostage.

Our custom service packages deliver what you need and want without overstepping the boundaries of your budget. From cloud services to data backup, The HelpDesk Company is here to team up with you and your company for expert support.