Small business employees working with technology

About The Help Desk Company

We believe smaller companies in Richmond deserve world-class outsourced IT support.

Todd Whitlock HelpDesk Company Owner

I’m Todd Whitlock, owner of The HelpDesk Company.

Let me guess . . . you’re here because IT hassles are driving you nuts. You bought workstations and fancy software. You paid an “expert” to get it all working smoothly. You smiled, thinking:

This technology is going to make us productive and profitable!

Only that’s not happening.

Because of frequent glitches . . . because updates aren’t performed in a proactive way, your team is actually less efficient. Some days your team can’t work because your tech won’t work!

And that’s only the beginning of your frustration. You call for IT support. Then you wait. And wait. And wait some more. Eventually a technician arrives and tries some workaround. That “fix” lasts...for a couple weeks.

Then, the cycle repeats. And the invoices you didn’t plan for keep showing up.

Believe me, I get your frustration. Way back in 1998, I noticed most smaller businesses didn’t have access to the same IT expertise that my Fortune 500 clients enjoyed.

That bugged me so much I quit consulting for the “big guys.” I set out on a mission to help Richmond-area companies with 5-50 employees enjoy IT done right.

Frustrated woman using a computer

As a small business owner myself, I know you want IT that works. That means you need outsourced IT support that’s proactive, reliable, and predictable. When the unavoidable happens, you need to get back up and running fast.

That’s the value we’ve offered Richmond businesses for more than 20 years. And that’s why most of our clients have been with us for at least a decade. They make comments like this one from Rhonda Dabney of The Beale Law Firm:

IT tech replacing a hard drive
“When a much larger IT company provided support for us, we felt like a small fish in their big pond. Now, with The HelpDesk Company, problems are prevented proactively, and our systems are reliable.”

If you’re tired of dealing with IT problems on a regular basis . . . if your current service provider isn’t getting the job done, Schedule a Call. We’ll answer any questions you’ve got, and ask a few of our own to see if we’re a good fit.

Then, if you like what you hear, you can try us out for FREE for 30-Days. That’s right. A 30-day free trial. There’s no catch whatsoever. We’re so confident you’ll see the difference in our service, we’re willing to invest in you before asking you to entrust your IT systems to us.

You have nothing to lose—except a lot of frustration.

Happy business man

Find out what good IT management looks like.

“15 years of great service... and counting!”
“Always does a great job!”

There are good reasons our clients stay with us long-term.

Schedule a Call

Schedule a Call

Use the calendar below to schedule a day and time for a HelpDesk representative to talk to you one-on-one about how we can help you and your business.

Woman frustrated with poor IT support provider

How much should you be paying for outsourced IT support services?

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