You need to find an IT services provider, but the task seems nearly impossible. There are so many companies and types of IT services providers, and they all seem the same – or they all seem so different that it’s hard to know how to choose the right company.
This process is one of the most challenging projects you’ll take on for your business, but it’s crucial – and it’s equally crucial you find the right solution for your needs. You need an IT services provider that understands your needs and doesn’t leave you in the lurch. How can you tell if you’ve found the right partner for your business?
Did you know that more of the larger national or regional IT services companies are moving into smaller markets to compete with local IT services providers? Seen as a lucrative new business opportunity, these larger “chains” (or sometimes franchises) are even undercutting local companies on costs to the customer just to gain the business.
Everyone likes saving money, but not when it comes at the hidden cost of sacrificing quality or service. Consider what corners the larger company might be cutting to remain profitable. How will you discover what level of service you will be getting without strong questions upfront?
What kind of relationship are you looking for with an IT services provider? Be prepared to state your needs and express the commitment you’re looking for to make sure you get the level of attention that will make this relationship successful. The outcome of this depends on the reliability and transparent communication to work.
Are you seeking a local IT services team?
These larger companies tapping into new markets are going head to head with local “mom & pop shops”. Not only are they typically offering extremely attractive pricing models to edge out local firms, but the sacrifice is customer service and personalized attention.
Do you need a stable IT services support team that knows your business?
If you’re looking for a partnership with an IT services provider that knows your technology infrastructure – and your name – your search is probably more focused on finding a long-term partnership. A solid relationship with an IT services company will ensure your IT firm has a clear understanding of your needs and provides the level of support and customized attention you’re looking for.
Do you have an established IT strategy?
What are your IT needs? It’s important to communicate your IT strategy to your IT services provider so that you’re both aligned to meet your goals.
Beyond these considerations, you need to decide if you want an IT services provider who will individualize the services you receive based on your unique needs and customize an approach to IT support that best suits your technology.
Research your options:
The time you spend in this step will save you in the long run.